Privacy Policy
This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to respecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.
The Information we collect.
We value your privacy and will not use any data you share for purposes other than those explicitly stated. We collect personal information that you voluntarily provide to us when you make a booking, fill out a form, contact us, or otherwise interact with our website or services. This may include your name, surname, email, cell phone number, date of birth and any other information that you choose to share with us via the website.
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When you book an appointment with the practice or contact the practice, we retain your information to reply to you or process it as needed. This will be handled by the treating practitioner as well as third parties with whom Tiaan Landman, Counselling Psychologist has a contractual relationship.
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We process your personal information for the following purposes:
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To provide you with psychological services;
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To bill you for our services and contact you if needed;
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To enable you to book appointments (through Wix.com Booking Services);
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To submit medical aid claims through SmeMetrics;
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To manage our accounting through Sage.
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Therefore, we may use your personal data to provide you with services you request from us, manage your account, and to ensure that we comply with legal and regulatory requirements. You will not be automatically signed up for any email newsletters. You may request that this information be deleted by sending a mail to the address given on the website/ booking link.
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We also collect some information automatically when you visit our website, such as your IP address, browser type, device type, operating system, pages viewed, time spent, and other statistical data. We use cookies and similar technologies to help us improve our website and services. You can manage your cookie preferences at any time by clicking on the cookie icon at the bottom of our website. For more information about how we use cookies and how they are used by Wix.com, please read our cookie policy and the Wix.com cookie policy.
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If you comment on a post on social media, the information you supply will be retained while the comment is published. You may request that this information be deleted.
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No personal information is shared with anyone.
How do we use your information?
We use your information for the following purposes:​
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To provide you with our services and communicate with you about your bookings or appointments.
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To process your payments and issue invoices or receipts.
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To comply with legal and ethical obligations as in South Africa
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To maintain and improve our website and services and measure their performance and effectiveness.
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To protect our rights and interests and prevent fraud, abuse, or unauthorized access to our website or services.
How do we share your information?
We do not sell, rent, or trade your information with any third parties for marketing purposes. We may share your information with:
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Our service providers who help us operate our website and services, such as Wix.com for hosting, booking system, and forms, SmeMetrics for medical aid claims and Sage Accounting to manage our accounting. These service providers are contractually bound to protect your information and only use it for the purposes we authorize. For more information about how Wix.com uses your information, please read the Wix.com privacy policy.
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The practice staff and third parties with whom Tiaan Landman, Counselling Psychologist has a contractual relationship for the management of administrative processes and information in terms of a psychologist-and-client relationship.
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Any law enforcement authorities or regulators who may request your information in accordance with the law.
How do we protect your information?
We take reasonable steps to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, passwords, and other security measures to safeguard your information. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your information.
How long do we keep your information?
We keep your information for as long as necessary to provide you with our services and fulfill our legal and ethical obligations. We may retain some of your information for longer periods if required by law or for archival purposes. We will delete or anonymize your information when we no longer need it.
What are your rights?
You have the right to access, correct, update, delete, or restrict the use of your information that we hold. You also have the right to withdraw your consent at any time if you have given us consent to use your information for any purpose. You can exercise these rights by contacting us at psychologist@tiaanlandman.co.za. We will respond to your request within a reasonable time and in accordance with the law.
How can you contact us?
You have the right to access, correct, update, delete, or restrict the use of your information that we hold. You also have the right to withdraw your consent at any time if you have given us consent to use your information for any purpose. You can exercise these rights by contacting us at psychologist@tiaanlandman.co.za. We will respond to your request within a reasonable time and in accordance with the law.